Effective Date: 7th July, 2025

At Svelteco, customer satisfaction is our priority. If something isn’t right with your order, we’re here to make it right.

1. Eligibility for Returns

You can request a return or exchange within 7 days of receiving your order if:

• The item is unused and unwashed
• All tags and original packaging are intact
• The product is not marked as final sale

2. How to Request a Return

To initiate a return:

• Email us at support@svelteco.com with your Order ID, reason for return, and (if applicable) product photos.
• Our team will respond within 1–2 business days.
• If eligible, we’ll arrange a reverse pickup or share the return address.

3. Refund Process

• Once we receive your item and complete a quality check, the refund will be initiated.
• Refunds are processed within 5–7 business days to the original payment method.
• For Cash on Delivery orders, refunds will be processed via UPI or bank transfer.

4. Exchange Policy

Need a different size or color? We offer one free exchange per order, subject to product availability. The item must meet the return eligibility criteria.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products that are worn, washed, or damaged
• Items marked as Final Sale or Non-returnable
• Free gifts or promotional items

6. Return Shipping Costs

• If the return is due to our error (wrong or damaged item), return shipping is free.
• In other cases, a small return handling fee may apply, which will be deducted from your refund.

7. Need Assistance?

For any questions or help with your return:

📧 Email: support@svelteco.com
📍 Address: Bangalore, Karnataka