Effective Date: 7th July, 2025

At Svelteco, we’re committed to delivering your order quickly, safely, and affordably. Please read our shipping policy to understand how we process and deliver your products.

1. Shipping Locations

We currently ship across India.
For international orders, please contact us at support@svelteco.com before placing your order.

2. Processing Time

• Orders are usually processed and dispatched within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Time

• Metro Cities: 2–5 business days
• Other Areas: 4–8 business days
• Delivery timelines may vary due to factors like courier delays, weather, or holidays.

4. Shipping Charges

• Free shipping on all prepaid orders above ₹[insert threshold, e.g., ₹999].
• A flat shipping fee of ₹[insert fee] may apply to orders below the threshold.
• For Cash on Delivery (COD), an additional fee of ₹[insert COD fee] may apply.

5. Order Tracking

Once your order is shipped, you will receive an email and/or SMS with the tracking number and courier details. You can use this to monitor your order’s status in real-time.

6. Undelivered Packages

If a delivery attempt is unsuccessful due to an incorrect address or non-availability of the recipient, the package may be returned to us. In such cases:

• We will contact you to arrange re-shipment (additional shipping charges may apply).
• If we are unable to reach you, your order may be cancelled and refunded (excluding shipping fees).

7. Delays & Force Majeure

While we aim to deliver on time, Svelteco is not responsible for delays caused by events beyond our control (e.g., natural disasters, strikes, pandemics, etc.).

9. Contact Us

If you have questions about this policy or your data, reach out to:
📧 Email: support@svelteco.com
📍 Address: Bangalore, Karnataka